Customers may still submit warranty claims through our online submission form and other inquiries through the general contact page. The otterbox screen protector comes in a plastic clamshell that also doubles as an installation aid. The otterbox warranty covers defects in material or workmanship so if your phone case breaks, falls apart or fails to protect your phone from minor damage within 12 months, its definitely worth filing a claim. Here is what to do if your iphone screen shattered in otterbox. The last thing you want is a crack in the screen from a crash on the asphalt you know your iphone or for that matter, any cell phone is essentially worthless if it has a cracked screen. Otterbox has cases for just about every phone available. While the alpha glass screen protector was cracked the phone screen beneath was fine as was the phone thanks to the otterbox case. Engineered by corning, it flawlessly preserves image quality while still providing defense against drops, impact and everyday damage. Its warranty details state otter products, llc and its affiliated companies worldwide otterbox warrants our otterbox products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer the warranty period. The owners friend goofing around hit his pocket with a baseball bat and this os the result. Unfortunately the only thing you can do is contact otterbox, they.
Well, dont expect the company to replace the screen for you. Instead, in an attempt to protect my phone, i can sold their recommended model. Why even put that on the package if they don t stand behind their products doing the job they are suppose to be designed for. After that incident i will never buy a nonprotective phone case ever again. When purchasing online, be sure that you are buying the right model for your phone. The otterbox customer service team is equipped to help. I have an otterbox case and my phone fell out of my hand and cracked. The company provides a warranty for the case only and not your iphone. I pulled out the glass screen protector and this case before even turning on the phone for the first time. I dropped my phone, shattering the screen and breaking my otterbox, ive heard otterbox will sometimes replace your iphone if it breaks while inside the otterbox case because of their whole iphone wont break code, is that true. Get service for your out of warranty or damaged surface. Simply give our friendly otters a call at 18556887269, and we will be more than happy to get a warranty replacement set up in practically no time at all. A week or two ago, i dropped my iphone and the screen cracked.
Otterbox amplify series screen protector for iphone xs max. Broken screen with defender otterbox i was watching shark task last night, and there is one company that sells cases and and it comes with an insurance plan. Do not waste your money on the warranty, the case wont break but your phone and screens will. You wont get a replacement phone, the other box warranty doesnt cover. Five 5 days later, i had a cracked screen because the cover left the screen exposed as it ended below the edge of the screen. Instore cracked screen or physical damage replacement services are only available in countries where microsoft stores are located.
The addition of a walmart protection plan adds extra protection from the date. Unfortunately the only thing you can do is contact otterbox, they might send you a new case, but they probably wont do anything about the damaged phone. Thankfully we can easily replace this broken screen protector through our warranty. On november 2nd, 2017, gethumanassinisa reported to gethuman that they were having an issue with otterbox and needed to get in touch. Otterbox specifically does not replace your device if it is damaged while in the case. And that was just from dropping it 2 feet with an otter box. However, if you are having difficulty completing your warranty at your point of purchase, we would still like to help you. Otter products, llc and its affiliated companies worldwide otterbox warrants our otterbox products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer the warranty period.
We have an excellent warranty here at otterbox, so please feel welcome to call up our representatives at 18556887269, and theyll gladly send you out a new screen protector. A bit disappointed with otterbox commuter case macrumors. With the purchase of a new phone i insisted she get a cover and screen protector for her phone and otterbox was the only choice. Get it today with same day delivery, order pickup or drive up. Otterbox symmetry clear series case for iphone xr verizon.
Thanks otterbox for making a product that works, instead of having to go through the hastle and expense of replacing his phone i am back today only needing to replace the. For the safety of our employees and our community, otter products is operating at a reduced capacity. If you encounter any issues please contact customer service for assistance. Im very careful with my phone and it has a special place in my frontright pocket where nothing else goes. It can take up to 48 hours to approve new customers who wish to place a tax exempt order. Will otterbox have to replace my phone if i turn it in. If your galaxy s10 screen cracked, and you want to be sure, call the samsung store from where youve bought your device, and ask them about screen insurance. Otterbox commuter series for samsung galaxy s8 retail. The phone had an otterbox case on it when i dropped it. I have an otterbox case and my phone fell out of my hand. What to do if your iphone screen is cracked or broken. Includes otterbox limited lifetime warranty see website for details and 100 percent authentic. It landed on the front screen and when i picked it up it was shattered, through the screen protector on the case, and the tough screenlcd doesnt work anymore wither. For purposes of this limited warranty, refurbished means a product or part that.
Once you are logged in, you can find your order number in the order history section within the my account area. So that otterbox drop protection certified on the front of the box does not mean anything. It offers a nice balance of protection and goodlooks and generally works with a variety of phones. You can expect significant delays in communication, fulfillment, and shipment of purchases, returns, and warranty claims. I have the big defender otter box case on my iphone 5 and today i was holding it at waist height and dropped it onto gym floor.
Thats we offer a 1 year warranty against defects in material or workmanship. So ive had an otterbox commuter case since december of 2011 7 fulll months and its already cracked near the camera lens opening and near the headphone jack opening. The repair pricing in this chart applies only to screen damage. This limited warranty will apply only to products purchased from an. Heres how to handle a cracked iphone screen, even without a warranty, and how to prevent more damage. Otterbox alpha glass series screen protector for iphone 6 plus6s plus7 plus8 plus retail packaging clear 4. Buy otterbox alpha glass screen protector iphone 11 pro at walmart. When i dropped it not too long ago, the corner cracked. Please have your tax exempt form or federal tax exempt id number ready.
Otterbox alpha glass clearly protected screen protector. Which phone case fares better in an otterbox vs lifeproof comparison. Most items come with a limited manufacturers warranty. You can find your order number when you login to your otterbox. Otterbox do not buy im on my second otter box both have cracked in the same place,life time warranty is a lie as a company you should stand by your warranty, these cases are not cheap so i will not buy another. But be aware that it doesnt come with a screen protector. It cracked my screen protector as well, telling that it doesnt do a. At the moment, we are exceeding a 72 hour response time and in some cases longer. We are temporarily suspending customer service phone support as a precautionary measure given the continued spread of covid19. Another time i dropped my phone onto some carpeted floor and it still cracked. Otterbox limited warranty details otter products, llc and its affiliated companies worldwide otterbox warrants our otterbox products against defects in material or workmanship for a period of one year from the original date of purchase of the. I have bought otter box defender case in 2018 in usa and i relocated to dublin ireland my phone is protected by otterbox and i have got cracked screen do you replace my screen.
It is not stated that i should remove the screen protector in the instruction manual but i saw a lot of videos in youtube that their otterbox armor series failed in the waterproof test with the screen protector but success without the screen protector. The iphone 4 from verizon was smashed front and back needing both. Its warranty details state otter products, llc and its affiliated companies worldwide otterbox warrants our otterbox products against defects. If you have any other damage to your iphone, youll pay additional costs. My iphone came out of my pocket, landing 75 ft from where it first fell. Learn about otterbox defender series case for samsung galaxy note8 black with answers best buy.
You might be able to use one of those incidents for a cracked screen or for other damage to your ipad. Otterbox comm lite case for motorola moto g7 power. You are entitled to claim your warranty from your point of purchase. Were confident that the alpha glass will keep your device protected for a long time going. The testimonial shared is an individual experience, sent to us. In general, otterbox will ship you a free replacement case within a year if your case was. I know my friends mom did that but she had an iphone 3 and i have and iphone 4. So, if you accidentally dropped your phone badly, the screen can shatter in the otterbox. The issue was classified by gethumanassinisa at the time as a general customer complaint problem, and was later reported to. Broken screen with defender otterbox sprint samsung. Depending where, when, and what you purchased, you may have a slightly different warranty. Otterbox apple iphone 11 pro max defender case black. We appreciate your patience during this time as there will be delays in our response.
The otterbox defender actually has a small crack in it as well that isnt the end, after the initial small crack in the ipad, it must have made it easier for the ipad to break because while in church, my daughter dropped the ipad inside the church fellowship hall and the entire screen shatteredwhile inside the otterbox. Should i put my screen protector on my iphone 5 otterbox. There are 3 cracks and on one of the cracks by the rim of the screen it looks like a blob of pixels. I was leaving the bank on my motorcycle and hit a couple bumps in the road. I will never buy another otterbox or lifeproof since they are the same company and share the same crappy warranty. If your screen is flickering, see surface pro 4 screen flickers or is scrambled. We kindly ask for your patience and grace, as operations are delayed. Otterbox warranty we are experiencing significant delays in our support services due to measures taken to reduce the spread of covid19.
Thats why we offer a 1 year warranty against defects in material or workmanship. The otterbox commuter series is the workhorse of the otterbox lineup of cases. Keep your iphone xs maxs display fresh and blemishfree with the ultratough amplify series screen protector. I have not dropped my phone not once causing these to form. Upon purchasing my motorola g7 power, the local dealer did not have an otterbox for my new phone. After cleaning the screen with the included alcohol wipe and buffing with the microfiber cloth, you peel off the plastic on one side of the screen protector, lay it in the bottom of the clamshell and position your phone over the protector. My otterbox cracked, will otterbox replace it for free. Otter products, llc dba otterbox and its affiliated companies worldwide collectively, otter warrants its products collectively, the products against defects in manufacturing, material, or workmanship under normal use and service for their applicable warranty periods, subject to conditions contained in. Were confident that this screen protector should continue to work tirelessly to keep your device safe for a long time going forward. If otterbox accepts your claim, theyll send you a replacement. Ive had my iphone 5 for only a few months now, but the otterbox is about a year old. It was the first time i had ever damaged a cell phone like that. A few years ago my iphone fell out of my pocket in a cheap, nonprotective case and i cracked the bottom of my screen.
It landed on the front screen and when i picked it up it was shattered, through the screen protector on the case, and the tough screen lcd doesnt work anymore wither. Opt for an outofwarranty repair if you own your galaxy s10 device for more than 30 days, then you should know that the screen insurance mentioned above is void. Otterbox does not warrant, and is not responsible for, any smart phone or other device made by anyone other than otterbox. I could not believe that not only was the screen in one piece. Should you run into any future inquiries, please dont hesitate to call our friendly otters at 18556887269, and theyll be thrilled to further assist you.
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